Use this script to request a free NBN speed upgrade

There are free NBN upgrades out there for many households on Standard (25Mbps) plans, with most customers saving an average $120 a year according to whistleout.com.au*.

But as always, you’ll probably have to ask. There’s a script below that you can use to request an upgrade. But first, a bit of background.

3 ways to save on NBN:

With most households signing up to the slower speeds, NBN Co late last year changed the wholesale prices it charges internet service providers to encourage more of us to take up the Standard Plus (50Mbps) speed.

Providers can now offer customers an NBN 50 plan and only pay the wholesale price of an NBN 25 plan. From about April, NBN 50 will be even cheaper than NBN 25.

Comparison site whistleout.com.au* reports most major NBN providers have announced cheaper prices for plans with speeds of 50 Mbps or more and some smaller players are planning to introduce a 50 Mbps product in coming months.

“We would strongly recommend that any NBN users currently on a 25 plan contact their provider to request a free upgrade to [a 50 Mbps speed], since 50 plans are now being sold at 25 prices. Some carriers are already offering this, but if you don’t ask you might not get it,” they said.

How to request an upgrade if you’re on a Standard NBN 25Mbps plan:

Dear [Internet Service Provider],

Given NBN Co is now charging internet service providers the same for NBN 50 plans as it is for NBN 25 plans, I would like to request an upgrade to the higher speed.

If my internet service provider is paying the same for a higher-speed connection, then as an existing customer I should receive the same deal.

I would prefer not to enter a long-term contract because NBN pricing is likely to change again in April so I want to keep my options open.

Yours Sincerely,

[your name here]

Account # [your account number here]

* In highlighting particular offers we are not making specific recommendations as this article does not cover all available products and may not compare all features relevant to you. Any advice provided is general in nature and does not take account of your needs, objectives or financial situation. Individuals should consider their own circumstances, and if in doubt seek appropriate advice, before proceeding.

9Saver Partner offers
WhistleOut 50Mbps NBN Plans